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Terms and Conditions

Membership is free.
Individuals must be of legal age to participate and their identitymust be proven to the satisfaction of Caesars Entertainment UK to obtain aTotal Rewards card.
The benefits of the Total Rewards UK loyalty programme are intendedfor the use of the individual listed on the account.
A Total Rewards card may be used to track the play and accumulateReward Credits by the participant on their account only. It is againstprogramme rules for a participant to accrue Reward Credits by distributinghis / her card to other players.
Caesars Entertainment UK and its affiliates, subsidiaries andparent companies (Caesars Entertainment) are not responsible for lost orstolen cards, including any resulting misuse.
Reward Credits can be earned and redeemed at any participatingCaesars Entertainment UK property, subject only to any CaesarsEntertainment UK casino's membership requirements.
At its sole discretion, Caesars Entertainment UK may separatelyreward selected players money, goods, services or other advantageproportionate to the type and level of their gambling.
Reward Credits are earned on food and drink purchases and for alltracked slot and electronic gaming play. Where applicable, Reward Credits maybe earned for all tracked table play. Reward Credits will not be earned onpromotional electronic tickets, promotional table vouchers or gamingchips.
It is the responsibility of the participant to ensure his/her TotalRewards card is inserted properly in the machine when playing slots orelectronic roulette. Where applicable, it is the responsibility of theparticipant to ensure that a supervisor is aware of their play whenplaying tables or any other games.
All Reward Credit earnings are subject to review and verification.
Reward Credits remain valid providing the participant visits aCaesars Entertainment UK property and uses their Total Rewards card atleast once every six months; otherwise the entire Reward Credit accountbalance will expire.
Where table tracking is applicable, Caesars Entertainment UK usesreasonable efforts to track a participant's play; however, as a conditionof receiving Reward Credits for table games play, or other non-electronicgames, participants agree that such Reward Credits are granted based onthe personal observation of Caesars Entertainment UK employees, which issubject to error. The determination of Caesars Entertainment UK shall befinal with respect to any discrepancies.
Management reserves the right to adjust account status due tocomputer error, machine malfunction, operator error, fraud or other misuseof the Total Rewards card and at management discretion.
Reward Credits are redeemable for gaming play (minimum 500 Reward Credits),food and drink at participating Caesars Entertainment UK bars andrestaurants, as well as items from the Total Rewards desk, merchandisecatalogue or rewards menu. Reward Credits have no cash value. They may berounded up to the nearest £1 when being redeemed for food, drink or otherretail items on Caesars Entertainment UK property.
All redemptions are final unless otherwise allowed at the solediscretion of Caesars Entertainment UK.
A participant's identity must be verified to the satisfaction ofCaesars Entertainment UK in order to redeem Reward Credits.
Caesars Entertainment UK may engage in strategic relationshipsand/or promotions, which may result in the earning of Bonus Reward Creditsthat are deposited into a participant’s account.
Tier Credits are calculated from gaming Reward Credits, Reward Creditsearned on food and beverage purchases and any Reward Credits adjustments.Promotional bonus points are not included.
Players are eligible to join the following VIP tiers if they earnthe appropriate number of Tier Credits in a calendar year: Platinum 15,000Tier Credits, Diamond 30,000 Tier Credits and Seven Stars 100,000 Tier Credits.
Platinum, Diamond & Seven Stars tier benefits have separateterms and conditions and these are available to these card holders uponrequest.
In the event of death, this will result in the cancellation of the TotalRewards membership and forfeiture of the available points balance.
Total Rewards cards are non-transferable, the property of CaesarsEntertainment UK and must be returned upon request of CaesarsEntertainment UK. Reward Credit earnings are non-transferable includingupon death or divorce.
All decisions regarding the interpretation of rules, eligibility,etc. for this programme lie solely with Caesars Entertainment UK whosedecisions are final.
Caesars Entertainment UK reserves the right to modify or cancelthis loyalty programme at any time, for any reason, provided that such modificationshall not, as of the date of such modification, materially alter or changeany participant's reward(s) already earned or redeemed. Notice will begiven in advance of such changes.
Caesars Entertainment UK reserves the right to revoke or deny applicationfor membership if the individual has not complied with the loyaltyprogramme in any manner inclusive of the Terms & Conditions and/ormisuse of the Total Rewards card. Any fraudulent usage of the card mayresult in the immediate loss of Total Rewards membership and allprivileges will be revoked.
Individuals who are excluded from casino facilities by their ownrequest or through SENSE (operated by The National Casino Forum) or thoseexcluded at the sole discretion of Caesars Entertainment UK are noteligible. Any existing Total Rewards account and its Reward Creditsbalance will be cancelled and forfeit accordingly.
In the event of outstanding monies owed to any Caesars EntertainmentUK property, the Total Rewards benefits may be suspended pending paymentof the outstanding debt.
By participating in this loyalty programme, participants agree tothe rules and regulations.
The Caesars Entertainment UK Total Rewards loyalty programme in theUK is separate from any programme at any of Caesars Entertainment UKinternational properties as well as Caesars Entertainment Total Rewardsloyalty program.
Reward Credits can be exchanged between Total Rewards UK and TotalRewards (US) for player use. However, prior to travel, UK players must enrollin the Total Rewards (US) program.
Void where prohibited or restricted by law.

I accept the Terms & Conditions

Please send me information about offers, promotions, news and events from Caesars Entertainment EMEA. Caesars Entertainment EMEA Privacy Policy is available here

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Any question answered

If you’re a first time visitor to the Empire we want you to feel welcome and totally confident as you walk through our doors. And even if you’re an experienced hand, we know you may also have questions.

Based on our years of experience and feedback from customers, we have put together a list of commonly asked questions and relevant answers. We hope you'll find them useful, but if you can't find the answer to your question or need further assistance, please feel free to contact us and we will do our best to help.

Visiting for the First Time

DO I HAVE TO BE A MEMBER TO COME TO THE CASINO?

A: No you don’t need to be a member to enjoy everything the casino has to offer. And entry to the casino is free.

HOW OLD DO I HAVE TO BE TO ENTER THE CASINO?

A: You must be 18 years of age or over to come to the Empire. This applies to all our facilities, including the restaurants. You will be asked to produce ID if you’re lucky enough to look 21 or under.

DO I NEED ID?

A: As we just mentioned, if you’re lucky enough to look 21 or under, undertaking cash transactions of £1,500 or more or signing up to our Total Rewards programme for the first time you’ll need to show a driving licence photo card or passport as ID.

WHAT’S THE DRESS CODE?

A: We want you to feel comfortable and ready to enjoy your visit to the Empire so we recommend a smart casual dress code.

DO I HAVE TO WEAR A JACKET?

A: No jackets are not required. And even jeans and trainers are ok as long as they look neat and presentable.

Car Parking and Access

DO YOU HAVE CAR PARKING FACILITIES?

A: The Q-Park Leicester Square car park on Whitcomb Street is our preferred parking partner and is located a short distance from our premises. Total Rewards card holders pay less for parking. You can use your points to pay for parking or pay for discounted parking at cash desk. Pay only £18 for up to 12 hours.

DOES THE CASINO HAVE WHEELCHAIR ACCESS?

A: Yes, our casino has wheelchair access and disabled toilets.

DO YOU HAVE A DISABLED ACCESS GUIDE TO THE CASINO?

A: Yes, click here to view our Disabled Access Guide.

Opening Hours

WHAT ARE YOUR OPENING HOURS?

A: The venue is open 24 hours a day, seven days a week (closed on Christmas Day only).

Gaming:

Poker, Gaming and Slots are available 24/7 including public holidays (except for Christmas Day).

FuLuShou restaurant:

Open every day from 6pm. Last food orders Sunday – Thursday 10:45pm and Friday & Saturday 11:45pm.

Carlsberg Sports Bar:

Open 24/7.

Icon Balcony Bar:

Open every day from 4pm till late.

Vapor bar:

Monday to Saturday:10am to 5am.

Sunday: 12 noon to 5am.

Casino Gaming

WHAT GAMING FACILITIES DO YOU HAVE?

A: The main gaming floor has 31 gaming tables, including Blackjack, Three Card Poker, Punto Banco and American Roulette. There are also 20 state-of-the-art Electronic gaming machines and 90 for Electronic Roulette. For more information about Poker and tournaments, please visit the Poker Room section.

WHEN IS POKER AVAILABLE?

A: Seven nights a week. For more information email: info@thecasinolsq.com or call us on 020 3014 1000.

WHY DO YOU HAVE TO VERIFY MY IDENTITY WHEN YOU REACH A CERTAIN LEVEL OF CASH-IN OR CASH OUT IN THE CASINO?

A: Money Laundering Regulations in the UK legally oblige us to obtain a positive form of identity from you if you reach or exceed the cash buy-in/cash out threshold. The details of our threshold levels are displayed clearly around the casino and our management team will be more than happy to help with any queries about acceptable forms of ID.

IF I DON’T WANT TO GAME, WHAT ELSE IS THERE TO DO?

A: Lots. We have five bars, including a unique Carlsberg Sports Bar, full of screens showing all the sports action, and the luxurious Icon Balcony Bar with fabulous views of Leicester Square. There’s also a fantastic restaurant offering fresh lobster and private access to the Empire Cinema.

Caesars Loyalty Programme

I’VE HEARD TOTAL REWARDS MENTIONED. WHAT ARE THEY?

Total Rewards is part of Caesars loyalty programme. Once signed up, you earn Reward Credits every time you play, eat or drink at one of our venues. The more you earn, the greater your Tier status and benefits. You’ll get more return on your play than with any other casino group. We’ll even give you a free drink and gaming voucher when you sign up at the Empire.

DOES IT COST ANYTHING TO JOIN TOTAL REWARDS?

A: No, signing up to Total Rewards is free. Registration is quick and easy.

DOES MY TOTAL REWARDS CARD ENTITLE ME TO VISIT ANY OTHER CAESARS ENTERTAINMENT CASINOS?

A: Yes, you can use your Total Rewards card at all Caesars Entertainment casinos nationwide (except for Playboy Club London, which is a private members’ club).

I HAVE NOT VISITED THE CASINO FOR A WHILE. IS MY TOTAL REWARDS CARD STILL VALID?

A: Your Total Rewards card will remain valid. However you need to have visited a casino within the last six months to keep your Reward Credits balance. Otherwise your balance expires.

I’VE LOST MY TOTAL REWARDS CARD. CAN I STILL ENTER THE CASINO?

A: Yes, you can still come in to the casino. Make sure you pick up a replacement card from Reception desk on your way in.

WHAT DOES MY TOTAL REWARDS CARD ENTITLE ME TO?

A: Every time you play Slots, Electronic games and table games you earn Reward Credits. These can be used for gaming play, food, drinks and merchandise within the casino. To see all the rewards on offer at each casino, check out our Total Rewards section. You can also browse our Rewards catalogue in Reception at the Empire.

DO YOU REQUIRE ANY OTHER INFORMATION?

A: If you provide us with your email address and mobile number, we’ll keep you up to date with all our great e-offers and sms specials.

Contact Details

WHO DO I NEED TO SPEAK TO FOR MORE INFORMATION?

A: You can contact the team that you would like to speak to by filling in our contact form.

You can also write to us at:

Empire Casino

5-6 Leicester Square

London

WC2H 7NA

Events

DO YOU HAVE ANY PRIVATE EVENTS FACILITIES?

A: Yes, we have several options suitable for parties, seminars, conferences and business dinners. Please visit our function space section on the website.

I HAVE A GROUP OF 20 PEOPLE WANTING DINNER AND DRINKS, FOLLOWED BY GAMING. CAN I RESERVE A SPACE FOR THE GROUP?

A: Yes, please contact our Events Team through our contact form or call us on 020 3014 1000.

CAN I BRING A PARTY TO THE CASINO AND HAVE GAMING LESSONS INCLUDED?

A: Yes, we can give gaming tuition to your party. Please contact our events team through the contact form or call 020 3014 1000.

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