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Terms and Conditions

Membership is free.
Individuals must be of legal age to participate and their identitymust be proven to the satisfaction of Caesars Entertainment UK to obtain a Caesars Rewards card.
The benefits of the Caesars Rewards UK loyalty programme are intended for the use of the individual listed on the account.
A Caesars Rewards card may be used to track the play and accumulate Reward Credits by the participant on their account only. It is against programme rules for a participant to accrue Reward Credits by distributing his / her card to other players.
Caesars Entertainment UK and its affiliates, subsidiaries and parent companies (Caesars Entertainment) are not responsible for lost or stolen cards, including any resulting misuse.
Reward Credits can be earned and redeemed at any participating Caesars Entertainment UK property, subject only to any Caesars Entertainment UK casino's membership requirements.
At its sole discretion, Caesars Entertainment UK may separately reward selected players money, goods, services or other advantage proportionate to the type and level of their gambling.
Reward Credits are earned on food and drink purchases and for all tracked slot and electronic gaming play. Where applicable, Reward Credits maybe earned for all tracked table play. Reward Credits will not be earned on promotional electronic tickets, promotional table vouchers or gaming chips.
It is the responsibility of the participant to ensure his/her Caesars Rewards card is inserted properly in the machine when playing slots or electronic roulette. Where applicable, it is the responsibility of the participant to ensure that a supervisor is aware of their play when playing tables or any other games.
All Reward Credit earnings are subject to review and verification.
Reward Credits remain valid providing the participant visits a Caesars Entertainment UK property and uses their Caesars Rewards card at least once every six months; otherwise the entire Reward Credit account balance will expire.
Where table tracking is applicable, Caesars Entertainment UK uses reasonable efforts to track a participant's play; however, as a condition of receiving Reward Credits for table games play, or other non-electronic games, participants agree that such Reward Credits are granted based on the personal observation of Caesars Entertainment UK employees, which is subject to error. The determination of Caesars Entertainment UK shall be final with respect to any discrepancies.
Management reserves the right to adjust account status due to computer error, machine malfunction, operator error, fraud or other misuse of the Caesars Rewards card and at management discretion.
Reward Credits are redeemable for gaming play (minimum 500 Reward Credits),food and drink at participating Caesars Entertainment UK bars and restaurants, as well as items from the Caesars Rewards desk, merchandise catalogue or rewards menu. Reward Credits have no cash value. They may be rounded up to the nearest £1 when being redeemed for food, drink or other retail items on Caesars Entertainment UK property.
All redemptions are final unless otherwise allowed at the sole discretion of Caesars Entertainment UK.
A participant's identity must be verified to the satisfaction of Caesars Entertainment UK in order to redeem Reward Credits.
Caesars Entertainment UK may engage in strategic relationships and/or promotions, which may result in the earning of Bonus Reward Credits that are deposited into a participant’s account.
Tier Credits are calculated from gaming Reward Credits, Reward Credits earned on food and beverage purchases and any Reward Credits adjustments.Promotional bonus points are not included.
Players are eligible to join the following VIP tiers if they earn the appropriate number of Tier Credits in a calendar year: Platinum 15,000 Tier Credits, Diamond 30,000 Tier Credits and Seven Stars 100,000 Tier Credits.
Platinum, Diamond & Seven Stars tier benefits have separate terms and conditions and these are available to these card holders upon request.
In the event of death, this will result in the cancellation of the Caesars Rewards membership and forfeiture of the available points balance.
Caesars Rewards cards are non-transferable, the property of Caesars Entertainment UK and must be returned upon request of Caesars Entertainment UK. Reward Credit earnings are non-transferable including upon death or divorce.
All decisions regarding the interpretation of rules, eligibility,etc. for this programme lie solely with Caesars Entertainment UK whose decisions are final.
Caesars Entertainment UK reserves the right to modify or cancel this loyalty programme at any time, for any reason, provided that such modification shall not, as of the date of such modification, materially alter or change any participant's reward(s) already earned or redeemed. Notice will be given in advance of such changes.
Caesars Entertainment UK reserves the right to revoke or deny application for membership if the individual has not complied with the loyalty programme in any manner inclusive of the Terms & Conditions and/or misuse of the Caesars Rewards card. Any fraudulent usage of the card may result in the immediate loss of Caesars Rewards membership and all privileges will be revoked.
Individuals who are excluded from casino facilities by their own request or through SENSE (operated by The National Casino Forum) or those excluded at the sole discretion of Caesars Entertainment UK are not eligible. Any existing Caesars Rewards account and its Reward Credits balance will be cancelled and forfeit accordingly.
In the event of outstanding monies owed to any Caesars Entertainment UK property, the Caesars Rewards benefits may be suspended pending payment of the outstanding debt.
By participating in this loyalty programme, participants agree to the rules and regulations.
The Caesars Entertainment UK Caesars Rewards loyalty programme in the UK is separate from any programme at any of Caesars Entertainment UK international properties as well as Caesars Entertainment Caesars Rewards loyalty program.
Reward Credits can be exchanged between Caesars Rewards UK and Caesars Rewards (US) for player use. However, prior to travel, UK players must enroll in the Caesars Rewards (US) program.
Void where prohibited or restricted by law.

I accept the Terms & Conditions

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Any question answered

If you’re a first time visitor to the Empire we want you to feel welcome and totally confident as you walk through our doors. And even if you’re an experienced hand, we know you may also have questions.

Based on our years of experience and feedback from customers, we have put together a list of commonly asked questions and relevant answers. We hope you'll find them useful, but if you can't find the answer to your question or need further assistance, please feel free to contact us and we will do our best to help.

Visiting for the First Time

DO I HAVE TO BE A MEMBER TO COME TO THE CASINO?

A: No you don’t need to be a member to enjoy everything the casino has to offer and entry to the casino is free.

HOW OLD DO I HAVE TO BE TO ENTER THE CASINO?

A: You must be 18 years of age or over to come to the Empire. This applies to all our facilities, including the restaurants. You will be asked to produce ID if you’re lucky enough to look 21 or under.

DO I NEED ID?

A: If you look under 21 then you will be required to show ID. You may also be asked to show ID when buying in or cashing out winnings or when signing up to our Caesars Rewards loyalty programme.

WHAT’S THE DRESS CODE?

A: We want you to feel comfortable and ready to enjoy your visit to the Empire so we recommend a smart casual dress code.

DO I HAVE TO WEAR A JACKET?

A: No jackets are not required. And even jeans and trainers are ok as long as they look neat and presentable.

Car Parking and Access

DO YOU HAVE CAR PARKING FACILITIES?

A: The Q-Park Leicester Square car park on Whitcomb Street is our preferred parking partner and is located a short distance from our premises. Caesars Rewards card holders pay less for parking. You can use your points to pay for parking or pay for discounted parking at cash desk. Pay only £18 for up to 12 hours.

DOES THE CASINO HAVE WHEELCHAIR ACCESS?

A: Yes, our casino has wheelchair access and disabled toilets.

DO YOU HAVE A DISABLED ACCESS GUIDE TO THE CASINO?

A: Yes, click here to view our Disabled Access Guide.

For any specific assistance, please call us on 020 3014 1000 so we can discuss how to best support your needs.

Opening Hours

WHAT ARE YOUR OPENING HOURS?

A: To comply with the new government guidelines for hospitality businesses, we are now required to close at 10pm. From Thursday 24 September, our new opening hours will therefore be 8am until 10pm daily.

Gaming:

Electronic Gaming 8am - 10pm.

Live Gaming 10am - 10pm.

Carlsberg Sports Bar:

8am - 10pm, screenings of live sport are currently limited.

Icon Balcony Bar:

8am - 10pm.

Casino Gaming

WHAT GAMING FACILITIES DO YOU HAVE?

A: We offer Blackjack, Punto Banco, Three Card Poker and American Roulette. We also offer electronic games such as Electronic Roulette and state of the art Slot Machines. For more information about Poker and tournaments, please visit the Poker Room section.

WHY DO YOU HAVE TO VERIFY MY IDENTITY WHEN YOU REACH A CERTAIN LEVEL OF CASH-IN OR CASH OUT IN THE CASINO?

A: UK casinos are highly regulated to ensure that they offer safe environments for customers to have fun and enjoy gaming.In order to comply with these regulations, we sometimes have to ask customers for additional information – this generally applies to customers who game with us at higher levels. For more information, please visit our we have to ask page.

IF I DON’T WANT TO GAME, WHAT ELSE IS THERE TO DO?

A: Lots. We have several bars, including a unique Carlsberg Sports Bar, full of screens showing all the sports action, and the luxurious Icon Balcony Bar with fabulous views of Leicester Square.

Caesars Loyalty Programme

I’VE HEARD CAESARS REWARDS MENTIONED. WHAT ARE THEY?

Caesars Rewards is the Caesars loyalty programme. Once signed up, you earn Reward Credits every time you play, eat or drink at one of our venues. The more you earn, the greater your Tier status and benefits. You’ll get more return on your play than with any other casino group.

DOES IT COST ANYTHING TO JOIN CAESARS REWARDS?

A: No, signing up to Caesars Rewards is free. Registration is quick and easy.

DOES MY CAESARS REWARDS CARD ENTITLE ME TO VISIT ANY OTHER CAESARS ENTERTAINMENT CASINOS?

A: Yes, you can use your Caesars Rewards card at all Caesars Entertainment casinos nationwide (except for Playboy Club London, which is a private members’ club).

I HAVE NOT VISITED THE CASINO FOR A WHILE. IS MY CAESARS REWARDS CARD STILL VALID?

A: Your Caesars Rewards card will remain valid. However you need to have visited a casino within the last six months to keep your Reward Credits balance. Otherwise your balance expires.

I’VE LOST MY CAESARS REWARDS CARD. CAN I STILL ENTER THE CASINO?

A: Yes, you can still come in to the casino. Make sure you pick up a replacement card from the Reception desk on your way in.

WHAT DOES MY CAESARS REWARDS CARD ENTITLE ME TO?

A: Every time you play Slots, Electronic games and table games you earn Reward Credits. These can be used for gaming play, food, drinks and merchandise within the casino. To see all the rewards on offer at each casino, check out our Caesars Rewards section. You can also browse our Rewards catalogue in Reception at the Empire.

DO YOU REQUIRE ANY OTHER INFORMATION?

A: If you provide us with your email address and mobile number, we’ll keep you up to date with all our great e-offers and SMS specials.

Contact Details

WHO DO I NEED TO SPEAK TO FOR MORE INFORMATION?

A: You can contact the team that you would like to speak to by filling in our enquiry form or calling us on the number below.

You can also write to us at:

Empire Casino

5-6 Leicester Square

London

WC2H 7NA

Events

DO YOU HAVE ANY PRIVATE EVENTS FACILITIES?

A: Yes, we are able to cater for private events and parties in either the Icon Balcony Bar or the Carlsberg Sports Bar – visit our Private Hire section.

I HAVE A GROUP OF 20 PEOPLE WANTING DINNER AND DRINKS, FOLLOWED BY GAMING. CAN I RESERVE A SPACE FOR THE GROUP?

A: Yes, please contact our Events Team through our contact form or call us on the number below.

CAN I BRING A PARTY TO THE CASINO AND HAVE GAMING LESSONS INCLUDED?

A: Yes, we have various Learn To Play experience packages available. You can find out more information about these packages here. Alternatively, you can contact our events team through the contact form or call us on the number below.

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