If you’re a first time visitor to the Empire we want you to feel welcome and totally confident as you walk through our doors. And even if you’re an experienced hand, we know you may also have questions.
Based on our years of experience and feedback from customers, we have put together a list of commonly asked questions and relevant answers. We hope you'll find them useful, but if you can't find the answer to your question or need further assistance, please feel free to contact us and we will do our best to help.
A: No you don’t need to be a member to enjoy everything the casino has to offer. And entry to the casino is free.
A: You must be 18 years of age or over to come to the Empire. This applies to all our facilities, including the restaurants. You will be asked to produce ID if you’re lucky enough to look 21 or under.
A: As we just mentioned, if you’re lucky enough to look 21 or under, undertaking cash transactions of £1,500 or more or signing up to our Total Rewards programme for the first time you’ll need to show a driving licence photo card or passport as ID.
A: We want you to feel comfortable and ready to enjoy your visit to the Empire so we recommend a smart casual dress code.
A: No jackets are not required. And even jeans and trainers are ok as long as they look neat and presentable.
A: The Q-Park Leicester Square car park on Whitcomb Street is our preferred parking partner and is located a short distance from our premises. Total Rewards card holders pay less for parking. You can use your points to pay for parking or pay for discounted parking at cash desk. Pay only £18 for up to 12 hours.
A: Yes, our casino has wheelchair access and disabled toilets.
A: Yes, click here to view our Disabled Access Guide.
A: The venue is open 24 hours a day, seven days a week (closed on Christmas Day only).
Poker, Gaming and Slots are available 24/7 including public holidays (except for Christmas Day).
Open every day from 5pm till late.
Monday to Saturday:10am to 5am.
Sunday: 12 noon to 5am.
A: The main gaming floor has 31 gaming tables, including Blackjack, Three Card Poker, Punto Banco and American Roulette. There are also 20 state-of-the-art Electronic gaming machines and 90 for Electronic Roulette. For more information about Poker and tournaments, please visit the Poker Room section.
A: Seven nights a week. For more information email: firstname.lastname@example.org or call us on 020 3014 1000.
A: Money Laundering Regulations in the UK legally oblige us to obtain a positive form of identity from you if you reach or exceed the cash buy-in/cash out threshold. The details of our threshold levels are displayed clearly around the casino and our management team will be more than happy to help with any queries about acceptable forms of ID.
A: Lots. We have five bars, including a unique Carlsberg Sports Bar, full of screens showing all the sports action, and the luxurious Icon Balcony Bar with fabulous views of Leicester Square. There’s also a fantastic restaurant offering fresh lobster and private access to the Empire Cinema.
Caesars Rewards is the Caesars loyalty programme. Once signed up, you earn Reward Credits every time you play, eat or drink at one of our venues. The more you earn, the greater your Tier status and benefits. You’ll get more return on your play than with any other casino group. We’ll even give you a free drink and gaming voucher when you sign up at the Empire.
A: No, signing up to Caesars Rewards is free. Registration is quick and easy.
A: Yes, you can use your Caesars Rewards card at all Caesars Entertainment casinos nationwide (except for Playboy Club London, which is a private members’ club).
A: Your Caesars Rewards card will remain valid. However you need to have visited a casino within the last six months to keep your Reward Credits balance. Otherwise your balance expires.
A: Yes, you can still come in to the casino. Make sure you pick up a replacement card from Reception desk on your way in.
A: Every time you play Slots, Electronic games and table games you earn Reward Credits. These can be used for gaming play, food, drinks and merchandise within the casino. To see all the rewards on offer at each casino, check out our Caesars Rewards section. You can also browse our Rewards catalogue in Reception at the Empire.
A: If you provide us with your email address and mobile number, we’ll keep you up to date with all our great e-offers and sms specials.
A: You can contact the team that you would like to speak to by filling in our contact form.
5-6 Leicester Square
A: Yes, we have several options suitable for parties, seminars, conferences and business dinners. Please visit our function space section on the website.
A: Yes, please contact our Events Team through our contact form or call us on 020 3014 1000.
A: Yes, we can give gaming tuition to your party. Please contact our events team through the contact form or call 020 3014 1000.