Here is a list of the questions we are most frequently asked. We hope you'll find them useful, but if you can't find the answer to your question, please contact us and we will do our best to help.
Q: Do I have to apply for casino membership?
No, entry to the casino is free. However, to join the Player Rewards programme, which rewards you for your play, you need to bring ID (driving license photo card or passport) with you when you visit and our friendly reception staff will sign you up then and there. Joining Player Rewards is also free.
Q: Do I need ID?
You need to produce ID (driving license photo card or passport) if you are lucky enough to look 21 or under or if you are undertaking cash transactions of £1,500 or more.
We also require ID to join the Player Rewards programme for the first time but, once you have joined, your Player Rewards Card will be the only ID required.
Q: Why do you have to verify my identity when you reach a certain level of cash buy-in or cash out in the casino?
If you are not already known to us, the Money Laundering Regulations applicable in the UK legally oblige us to obtain a positive form of identity from you if you reach or exceed a certain threshold of cash buy-in or cash out. Details of our threshold levels are clearly displayed throughout the casino and management will be more than happy to advise you with regard to acceptable forms of ID.
Q: How old do I have to be to enter the casino?
You must be 18 years of age or over to enter the casino. This applies to all the casino's facilities, including the restaurants. You will be challenged if you are lucky enough to look 21 or under.
Q: Is there a cost associated with joining Player Rewards?
No, signing up to Player Rewards is free and registration is quick and easy.
Q: Does my Player Rewards card entitle me to visit any other LCI casinos?
Yes, you can use your Player Rewards card at all LCI casinos nationwide (with the exception of Playboy Club London which is a private members club) so you don't have to stop earning points when you play.
Q: I have not visited the casino in some time. Is my Player Rewards card still valid?
Your Player Rewards card will remain valid regardless. However, if you have not visited a LCI casino in the last six months your points balance will have expired. To keep your points balance make sure you use your Player Rewards card at least once every six months
Q: I have lost my Player Rewards card. Can I still enter the casino?
Yes, you can still enter the casino, but stop at Reception or the Player Rewards desk to pick up a replacement card.
Q: What does Player Rewards entitle me to?
Simply, the Player Rewards programme rewards you for your play. Reward Points are accumulated when you play slots and electronic and table games and these can be used for food, drinks and merchandise within the casino. Look at the Rewards catalogue at Reception or the Player Rewards Desk within each casino to see what is on offer.
Q: What other information do you require?
It is beneficial to you to give us your email address and mobile number so you do not miss out on our great e-offers and sms-specials.
Q: What gaming facilities do you have?
The main gaming floor has 31 gaming tables, which include Blackjack, Three Card Poker, Punto Banco and American Roulette. There are 20 state-of-the-art electronic gaming machines and 90 for electronic roulette. For more information about poker and tournaments, please visit the poker section on the website.
Q: When is poker available?
We have poker seven nights a week and host several festivals every year, plus international tournaments. For more information email: firstname.lastname@example.org or call us on 020 3014 1039.
Q: If I don't want to game, what else can I do?
We have fantastic restaurants offering various menus, five bars fully stocked with wines, beers and spirits, plus an extensive cocktail menu. We suggest you check-out the Icon Balcony Bar for a fabulous view of Leicester Square.
We have the latest audio visual sound system and for sports fans we have massive projector and TV screens showing all the major sporting events.
Q: What are your opening hours?
The venue is open 24 hours a day, 7 days a week (closed Christmas Day only).
Poker, Gaming and Slots are available 24/7 including public holidays (except Christmas Day).
Open every day from 6pm. Last orders 1.15am.
Carlsberg Sports Bar
Icon Balcony Bar:
Open daily from 6pm till late
Open 10am to 5am Monday to Saturday, and 12noon to 5am on Sundays.
Q: Do I have to wear a jacket?
No, our dress code is neat and tidy casual.
Q: Can I wear nice jeans and trainers to the casino?
Yes, neat and tidy trainers and jeans are permitted at all of our casinos.
Car Parking And Access
Q: Do you have car parking facilities?
We are pleased to be able to announce Q-Park, our preferred parking partner. The Q-Park Leicester Square (Whitcomb Street) car park is located just a short distance from our premises. Please visit www.q-park.co.uk to go to the London Leicester Square car park page, or alternatively please use the following link http://www.q-park.co.uk/parking/london/q-park-leicester-square.
Q: Do you have wheelchair access to the casino?
Yes our casino has wheelchair access and disabled toilets.
Q: Do you have a Disabled Access Guide to the casino?
Yes, you can view our Disabled Access Guide at the following link.
Q: I want some more information, who do I need to speak to?
You can contact the team that you would like to speak to through our contact form.
Or you can write to us at:
The Empire Casino
5-6 Leicester Square
Q: Do you have any private events facilities?
Yes, we have several options suitable for parties, seminars, conferences and business dinners. Please visit our function space section on the website.
Q: I have a group of 20 people wanting dinner and drinks, followed by gaming. Can I reserve a space for the group?
Yes, please contact our Events Team through our contact form or call us on 02030141012.
Q: Can I bring a party to the casino and have gaming lessons included?
Yes, we can give gaming tuition to your party. Please contact our events team through the contact form or call 0203 014 1012.