• Play at The Casino at The Empire

Any question answered

If you’re a first time visitor to the Empire we want you to feel welcome and totally confident as you walk through our doors. And even if you’re an experienced hand, we know you may also have questions.

Based on our years of experience and feedback from customers, we have put together a list of commonly asked questions and relevant answers. We hope you'll find them useful, but if you can't find the answer to your question or need further assistance, please feel free to contact us and we will do our best to help.

DO I HAVE TO BE A MEMBER TO COME TO THE CASINO?

A: No you don’t need to be a member to enjoy everything the casino has to offer. And entry to the casino is free.



HOW OLD DO I HAVE TO BE TO ENTER THE CASINO?

A: You must be 18 years of age or over to come to the Empire. This applies to all our facilities, including the restaurants. You will be asked to produce ID if you’re lucky enough to look 21 or under.



DO I NEED ID?

A: As we just mentioned, if you’re lucky enough to look 21 or under, undertaking cash transactions of £1,500 or more or signing up to our Player Rewards programme for the first time you’ll need to show a driving licence photo card or passport as ID.



WHAT’S THE DRESS CODE?

A: We want you to feel comfortable and ready to enjoy your visit to the Empire so we recommend a smart casual dress code.



DO I HAVE TO WEAR A JACKET?

A: No jackets are not required. And even jeans and trainers are ok as long as they look neat and presentable.

DO YOU HAVE CAR PARKING FACILITIES?

A: The Q-Park Leicester Square car park on Whitcomb Street is our preferred parking partner and is located a short distance from our premises.



DOES THE CASINO HAVE WHEELCHAIR ACCESS?

A: Yes, our casino has wheelchair access and disabled toilets.



DO YOU HAVE A DISABLED ACCESS GUIDE TO THE CASINO?

A: Yes, click here to view our Disabled Access Guide.

WHAT ARE YOUR OPENING HOURS?

A: The venue is open 24 hours a day, seven days a week (closed on Christmas Day only).



Gaming:

Poker, Gaming and Slots are available 24/7 including public holidays (except for Christmas Day).



FuLuShou restaurant:

Open every day from 6pm. Last orders at 1.15am and 2.15am on Saturdays.



Carlsberg Sports Bar:

Open 24/7.



Icon Balcony Bar:

Open Monday to Friday from 5pm and Saturday and Sunday from 6pm till late.



Vapor bar:

Monday to Saturday:10am to 5am.

Sunday: 12 noon to 5am.

WHAT GAMING FACILITIES DO YOU HAVE?

A: The main gaming floor has 31 gaming tables, including Blackjack, Three Card Poker, Punto Banco and American Roulette. There are also 20 state-of-the-art Electronic gaming machines and 90 for Electronic Roulette. For more information about Poker and tournaments, please visit the Poker Room section.



WHEN IS POKER AVAILABLE?

A: Seven nights a week. For more information email: info@thecasinolsq.com or call us on 020 3014 1000.



WHY DO YOU HAVE TO VERIFY MY IDENTITY WHEN YOU REACH A CERTAIN LEVEL OF CASH-IN OR CASH OUT IN THE CASINO?

A: Money Laundering Regulations in the UK legally oblige us to obtain a positive form of identity from you if you reach or exceed the cash buy-in/cash out threshold. The details of our threshold levels are displayed clearly around the casino and our management team will be more than happy to help with any queries about acceptable forms of ID.



IF I DON’T WANT TO GAME, WHAT ELSE IS THERE TO DO?

A: Lots. We have five bars, including a unique Carlsberg Sports Bar, full of screens showing all the sports action, and the luxurious Icon Balcony Bar with fabulous views of Leicester Square. There’s also a fantastic restaurant offering fresh lobster and private access to the Empire Cinema.

I’VE HEARD PLAYER REWARDS MENTIONED. WHAT ARE THEY?

Player Rewards is part of Caesars loyalty programme. Once signed up, you earn Reward Points every time you play, eat or drink at one of our venues. The more you earn, the greater your Tier status and benefits. You’ll get more return on your play than with any other casino group. We’ll even give you a free drink and gaming voucher when you sign up at the Empire.



DOES IT COST ANYTHING TO JOIN PLAYER REWARDS?

A: No, signing up to Player Rewards is free. Registration is quick and easy.



DOES MY PLAYER REWARDS CARD ENTITLE ME TO VISIT ANY OTHER CAESARS ENTERTAINMENT CASINOS?

A: Yes, you can use your Player Rewards card at all Caesars Entertainment casinos nationwide (except for Playboy Club London, which is a private members’ club).



I HAVE NOT VISITED THE CASINO FOR A WHILE. IS MY PLAYER REWARDS CARD STILL VALID?

A: Your Player Rewards card will remain valid. However you need to have visited a casino within the last six months to keep your Rewards Points balance. Otherwise your balance expires.



I’VE LOST MY PLAYER REWARDS CARD. CAN I STILL ENTER THE CASINO?

A: Yes, you can still come in to the casino. Make sure you pick up a replacement card from Reception desk on your way in.



WHAT DOES MY PLAYER REWARDS CARD ENTITLE ME TO?

A: Every time you play Slots, Electronic games and table games you earn Reward Points. These can be used for gaming play, food, drinks and merchandise within the casino. To see all the rewards on offer at each casino, check out our Player Rewards section. You can also browse our Rewards catalogue in Reception at the Empire.



DO YOU REQUIRE ANY OTHER INFORMATION?

A: If you provide us with your email address and mobile number, we’ll keep you up to date with all our great e-offers and smsspecials.

WHO DO I NEED TO SPEAK TO FOR MORE INFORMATION?

A: You can contact the team that you would like to speak to by filling in our contact form.

You can also write to us at:

Empire Casino

5-6 Leicester Square

London

WC2H 7NA

DO YOU HAVE ANY PRIVATE EVENTS FACILITIES?

A: Yes, we have several options suitable for parties, seminars, conferences and business dinners. Please visit our function space section on the website.



I HAVE A GROUP OF 20 PEOPLE WANTING DINNER AND DRINKS, FOLLOWED BY GAMING. CAN I RESERVE A SPACE FOR THE GROUP?

A: Yes, please contact our Events Team through our contact form or call us on 020 3014 1000.



CAN I BRING A PARTY TO THE CASINO AND HAVE GAMING LESSONS INCLUDED?

A: Yes, we can give gaming tuition to your party. Please contact our events team through the contact form or call 020 3014 1000.