Do I have to apply for casino membership?

No, entry to the casino is free. However, to join the Player Rewards programme, which rewards you for your play, you need to bring I.D (driving license photo card or passport) with you when you visit and our friendly reception staff will sign you up then and there. Joining Player Rewards is also free.

Do I need ID?

You need to produce I.D (driving license photo card or passport) if you are lucky enough to look 21 or under or if your undertaking cash transactions of £1,500 or more.
We also require I.D to join the Player Rewards programme for the first time, but once you have joined your Player Rewards Card will be the only ID required.

How old do I have to be to enter the casino?

You must be 18 years of age or over to enter the casino. This applies to all the casino's facilities, including the restaurant. You will be challenged if you are lucky enough to look 21 or under.

Is there a cost associated with joining Player Rewards?

No, signing up to Player Rewards is free and registration is quick and easy.

Does my Player Rewards card entitle me to visit any other LCI casinos?

Yes, you can use your Player Rewards card at all LCI casinos nationwide so you don't have to stop earning points when you play.

I have not visited the casino in some time. Is my Player Rewards card still valid?

Your Player Rewards card will remain valid regardless. However, if you have not visited a LCI casino in the last six months your points balance will have expired. To keep your points balance make sure you use your Player Rewards card at least once every six months.

I have lost my Player Rewards card. Can I still enter the casino?

Yes, you can still enter the casino, but stop at Reception or the Player Rewards desk to pick up a replacement card.

What does Player Rewards entitle me to?

Simply, the Player Rewards programme rewards you for your play. Reward Points are accumulated when you play slots, electronic and table games and these can be used for food, drinks and merchandise within the casino. Look at the Rewards catalogue at Reception or the Player Rewards Desk within each casino to see what is on offer.

What other information do you require?

It is beneficial to you to give us your email address and mobile number so you do not miss out on our great e-offers and sms-specials.

What gaming facilities do you have?

The main gaming floor has 20 gaming tables, which include Black Jack, Three Card Poker, Punto Banco and American Roulette. There are 21 state-of-the-art electronic gaming machines and 40 for electronic roulette. For more information about poker and tournaments, please visit the poker section on the website.

When is poker available?

We have poker seven nights a week and host several festivals every year, plus international tournaments. For more information email: poker@thecasinolsq.com or call us on 020 3014 1039.

If I don't want to game, what else can I do?

We have a fantastic Restaurant offering various menus, five bars fully stocked with wines beers and spirits plus an extensive cocktail menu. We suggest you check-out the Icon bar and terrace for fabulous panoramic view of Leicester Square.

We have the latest audio visual sound system and for the sporting fans we have our massive projector and tv screens showing all the major sporting events.

What are your opening hours?

The venue is open 24hrs a day, 7 days a week (closed Christmas day only)

Gaming:
Poker, Gaming and Slots are available 24/7 including public holidays (except Christmas Day)

FuLuShou restaurant
Open every day from 6pm until 12.30am

Flame restaurant
Open Tuesday to Sunday from 6pm - Midnight.

Icon Bar:
Sunday to Thursday 6pm - 1am
Friday & Saturday 6pm – 3am

Shadow Lounge
Only available for private hire – email: events@thecasinolsq.com or call 020 3014 1012

Do I have to wear a jacket?

No, our dress code is neat & tidy casual

Can I wear nice jeans and trainers to the casino?

Yes, neat and tidy trainers and jeans are permitted at all of our casinos except Rendezvous Mayfair, where smart dress is required.

Do you have car parking facilities?

Yes, we have a special £10 members rate at the local Leicester Square car park on Whitcomb St (post code: WC2H 7DT). Bring your parking ticket for validation at our Reception.

Do you have wheelchair access to the casino?

Yes our casino has wheelchair access and disabled toilets.

Do you have a Disabled Access Guide to the casino?

Yes, you can view our Disabled Access Guide in PDF format at the following link:
Disabled Access Guide

I want some more information who do I need to speak to?

The Marketing Department
The Casino at the Empire
5-6 Leicester Square
London
WC2H 7NA

For general information, email the Marketing Team at: info@thecasinolsq.com.
For events, email the Event Team at: events@thecasinolsq.com.
For poker and tournament information, please email: poker@thecasinolsq.com.

I have a group of 20 people wanting dinner and drinks, followed by gaming. Can I reserve a space for the group?

Yes, please contact our Events Team at events@thecasinolsq.com or call us on 02030141012.

Do you have any private events facilities?

Yes, we have several options suitable for parties, seminars, conferences and business dinners. Please go to our "Plan an Event" page, or call us on 020 3014 1012 for more information.

Can I bring a party to the casino and have gaming lessons included?

Yes, we can give gaming tuition to your party, please call us to book your lesson.